At Purpose Leads, we stand by the quality of our workshops, consulting, and strategic services. We don’t believe in selling “maybe” results – everything we deliver is designed to create measurable value for your business.
That said, we know investing in growth is a serious decision. Here’s how our returns policy works:
Once a workshop or consulting session is delivered, all sales are final. You’re paying for time, expertise, and proven frameworks.
If you are unable to attend a booked session, you may reschedule with at least 72 hours’ notice.
No-shows or late cancellations (less than 72 hours) are non-refundable.
All written reports, strategies, and frameworks are non-refundable once delivered, since they contain intellectual property and custom work created specifically for your organisation.
If you feel that the deliverables don’t align with what was agreed, you must notify us in writing within 7 days of delivery, and we will make reasonable revisions to correct the issue.
Full refunds are available if you cancel at least 14 days before the start of a program.
50% refund if cancelled within 7 days of the program start date.
No refunds are issued once the program has started, but you may transfer your seat to another team member or colleague.
We don’t hide behind fine print. We aim to overdeliver and make sure you leave every engagement with clarity, tools, and systems that move your business forward.
If you have any concerns, contact us directly at 002784 884 3732 – we’ll always work with you to find a fair solution.